Assessment of Product: The Refrigerator Essay -- Consumer Issues

Customer Expectation for a reaping changes from hotshot customer to another and so does the definition of caliber. In case of a refrigerator there isnt a crop that could satisfy any customers need therefore manufactures have to target their growths in different segments. horizontal if the product caters for a certain customers need, it wouldnt stop a touch on company from bringing new features that customers never imagined and now customers have changed their tonus definition. When assessing the quality of a product it is important to understand the thought work at of a customer as sales are generated through them. A customer generally has a preconceived idea about the product or service, after consuming they would have perception on how the product or service performed if the product or service does perform to prospect or even beyond, it would be perceived as a quality product. Evaluation of the LG refrigerator (GL-M252VM) using the Garvins eight product dimensions f ramework.Dimensions of LG Refrigerator - GL-M252VMIt is important to understand that quality varies when product evolves through time. Consider this, when refrigerators were introduced freshly it contests on the level of performance and when all competitors are close fair to middling to a certain level customers expect all products to perform (maintain a necessary temperature to keep bacteria away).then competition goes to the reliability stage where they struggle on reliability, Durability, Conformance and Perceived Quality once these aspects are cooperate or even close to judge the completion moves on to widget stage Features, Serviceability and Aesthetics will be their success factors and product is considered to be a commodity that is contested on price.G... ... Vogue shell handle. Works Cited1)Miner (2010) Re 8 Dimensions of Product Quality check to Garvin. online. Last accessed 3 April 2012 at http//elsmar.com/Forums/showthread.php?t=452922)Press Releases (2011) LGs analog Compressor Refrigerators Technology that Preserves. online. Last accessed 3 April 2012 at http//www.lg.com/za/press-release/article/lgs-linear-compressor-refrigerators-technology-that-preserves.jsp3)Module 11 Quality Management (2010). online. From YouTube last accessed 4 April 2012 at http//www.youtube.com/watch?v=QJNVrY_Z2NM&feature=related4)Product Support for GL-M252VM.AMDQABN. online. Last accessed 3 April 2012 at http//goo.gl/ziWk15)James R. Hood (1998) Consumer Complaints & Reviews online. Last accessed 3 April 2012 at http//www.consumeraffairs.com/homeowners/lg_refrigerator.html